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Dr. Sears and the staff wants to hear from you! If you can't find what you are looking for, please send an email to support for General Questions and Information.

Frequently Asked Questions:

Q: My ebook will not download, what do I do?

A: Our ebooks are in PDF format. If you are having difficulty opening your ebook we recommend updating your Adobe reader. Updates to Adobe can be found by CLICKING HERE.

Q: I tried to open my ebook through the link provided in your email and it says that my order has "expired" what do I do now?

A: Please contact support with your order number and the specific product you ordered and we will send you an updated link.

Q: I clicked on the ebook link and thought I saved it but now I can not find it, how do I access it again?

A: Please contact support with your order number and the specific product you ordered and we will send you an updated link.

When clicking on the links, please RIGHT click and select "save as" instead of "open" then save the document to your desktop where it will be easy to locate. From that location, you will be able to open the document at your leisure.

Q: My audio file will not download, what do I do?

A: Please ensure that your Winzip program is working correctly. If problems occur with the file, you may need to update your software. Updated versions of this program can be found here:

http://www.download.com/WinZip/3000-2250_4-10605855.html?tag=lst-0-1

If you have any questions concerning the safety/security of downloading from this site please visit their homepage at:

http://www.download.com/2001-20_4-0.html?tag=hd_ts

If you have misplaced the link to your audio file, please contact support with your order number and the specific product you ordered and we will send you an updated link.

Q: I just received my ebook but I have not received my free bonuses, where are they?

A: Auto responders may not immediately follow ebook links, please allow up to 24 hours for delivery of the Premium links.

Q: Where is my order?

A: Domestic orders may take up to 14 business days to arrive. International orders may take longer. When placing an international order, please allow time for general customs policies and procedures.

Q: I have not received my PACE Power username and password, where can I find this?

A: Your username and password will become active within 48 hours of your purchase. In most cases, the username will be the email address you provided when making your purchase and the password changeme. Please keep in mind that login information is case sensitive. If you are still having difficulties logging into PACE Power, please contact support.

Q: I wish to change my PACE Power username or password, how can this be done?

A: Go to: http://pacepower.net/index.php Once on the page, in the far left hand column, there will be a space to enter your username and password, enter your old login information then click login. To set a new user name and password, click: Your Details. There, you can choose a new username and password.

Q: I have a medical question for Dr. Sears. Who can I ask?

A: National, State and Local law prohibit Dr. Sears from providing medical advice unless you are a patient. If you would like to become a patient, please contact his practice directly. The practice can be reached on Monday - Friday from 9am - 5pm EST at 561.784.7852

Q: I'd like to become a patient of Dr. Sears, how do I do so?

A: Please email or contact Dr. Sears' practice directly at 561.784.7852. Clinic hours are on Monday - Friday from 9am - 5pm EST.

Client Service Information:

Click on a question below to send an e-mail to the appropriate contact:

Cindy is our Client Relations Director and can help you with:

· Questions regarding your order

· Client Services

· General questions regarding products

· PACE Power login questions

· Technical difficulties with our website

Cindy can assist you with:

· PACE Power login questions