Q: My ebook will not download, what do I do?
A: Our ebooks are in PDF format. If you are having difficulty opening your ebook we recommend updating your Adobe reader. Updates to Adobe can be found by CLICKING HERE.
Q: I tried to open my ebook through the link provided in your email and it says that my order has “expired” what do I do now?
A: Please call 866-792-1035 or email our customer service center with your order number and the specific product you ordered and we will send you an updated link.
Q: I clicked on the ebook link and thought I saved it but now I can not find it, how do I access it again?
A: Please call 866-792-1035 or email our customer service center with your order number and the specific product you ordered and we will send you an updated link. When clicking on the links, please RIGHT click and select “save as” instead of “open” then save the document to your desktop where it will be easy to locate. At that location, you will be able to open the document at your leisure.
Q: My audio file will not download, what do I do?
A: Please ensure that your Winzip program is working correctly. If problems occur with the file, you may need to update your software. Updated versions of this program can be found here: Windows – Download Win-Zip Mac OS – Download Win-Zip If you have any questions concerning the safety/security of downloading from this site please visit their homepage at: About the safety of the above download. If you have misplaced the link to your audio file, please call 866-792-1035 or email our customer service center with your order number and the specific product you ordered and we will send you an updated link.
Q: I just received my ebook but I have not received my free bonuses, where are they?
A: Any bonus reports will be delivered to you by a separate email that is generated within 24 hours of the time your original order was processed. Please make sure the entire domain of ‘@alsearsmd.com has been marked as a safe sender to make sure that the email doesn’t go to a spam or junk email folder. If you haven’t received the links within 24 hours, please contact us.
Q: Where is my order?
A: Domestic orders may take up to 14 business days to arrive. International orders may take longer. When placing an international order, please allow time for general customs policies and procedures.
Q: I have a medical question for Dr. Sears. Who can I ask?
A: National, State and Local law prohibit Dr. Sears providing medical advice unless you are a patient. If you would like to become a patient, please contact his practice directly. The practice can be reached on Monday – Friday 9am – 5pm EST at 561.784.7852
Q: I’d like to become a patient of Dr. Sears, how do I do so?
A: Please email or contact Dr. Sears’ practice directly at 561.784.7852. Clinic hours are Monday – Friday 9am – 5pm EST.
Q: How can I contact customer service?
A: You can contact our Customer Support team by phone at the number below, or by email, support@alsearsmd.com.
- Al Sears, M.D.:
Toll Free: 866-792-1035
Our Customer Service Department can help you with:
- Questions regarding your order
- Client Services
- General questions regarding products
- Technical difficulties with our website
- Partnership ideas or proposals